Terms & Conditions

Welcome to Sage Mountain Maple!

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Sage Mountain Maple Groves LLC (“we,” “us,” or “our”) at sagemountainmaple.com, including all content, functionality, and services offered on or through the website (the “Site”).

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference. Please read them carefully. If you do not agree to these Terms, you must not access or use the Site.

1. General Conditions

  • Eligibility: By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
  • Accuracy of Information: We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.
  • Modifications to Service and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

2. Products and Services

  • Product Descriptions: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
  • Availability: We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Any offer for any product or service made on this Site is void where prohibited.
  • Food Product Disclaimer: Our maple syrup products are natural food items. While we adhere to strict quality and hygiene standards, users should be aware of potential allergens. Please review product labels carefully for ingredients.
    • Regarding Deli Items: For fresh food items prepared at our deli, please note that our deli operates under Vermont food safety regulations. Consumers with specific dietary restrictions or severe allergies should always inquire with our staff directly before consumption, as cross-contamination can occur in a shared kitchen environment.

3. Online Orders (Retail & Wholesale)

  • Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per order, or per wholesale account. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  • Accuracy of Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  • Wholesale Accounts:
    • Wholesale pricing and terms are available only to approved wholesale partners.
    • Application for a wholesale account does not guarantee approval. We reserve the right to approve or deny any wholesale application in our sole discretion.
    • Wholesale customers agree to abide by specific wholesale terms, including but not limited to minimum order quantities (MOQs), minimum order values (MOVs), and payment terms (e.g., Net 30), as communicated during the application process and in their approved wholesale account agreement.
    • Wholesale customers understand that pricing displayed for retail customers will not apply to their orders once logged into their approved wholesale account.
  • Cancellation by Us: In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

4. Payment

  • Accepted Payment Methods: We accept payment via Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Square.
  • Payment Processing: Payments are processed securely through third-party payment gateways. We do not store your full credit card details on our servers.
  • Wholesale Payment Terms: Approved wholesale accounts may be offered specific payment terms (e.g., Net 30). These terms will be explicitly agreed upon in a separate wholesale agreement or within the wholesale account details. Failure to adhere to agreed payment terms may result in account suspension or termination.

5. Shipping

  • Shipping:
    • We ship to addresses within the United States.
    • Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected shipping method.
    • Estimated delivery times are provided for informational purposes only and are not guaranteed. We are not responsible for delays caused by carriers or unforeseen circumstances.
    • Risk of loss and title for items purchased from the Site pass to you upon our delivery to the carrier.

6. Returns, Refunds, and Exchanges

  • Food Product Policy: Due to the perishable nature and food safety regulations concerning our products, we generally do not accept returns or offer refunds for opened or consumed maple syrup products unless the product is proven to be defective or damaged upon arrival.
  • Damaged Products: If you receive a product that is damaged during shipping, please contact us immediately (within 3 days of delivery) with photographic evidence of the damage. We will assess the situation and, at our discretion, offer a replacement or refund.
  • Other Goods: For non-food items sold at our market (e.g., merchandise, local crafts), please refer to our separate Returns Policy for detailed return and exchange guidelines.
  • Wholesale Returns: Wholesale returns are subject to the specific terms outlined in your wholesale agreement. Contact your wholesale representative for assistance.

7. Intellectual Property

  • All content published and made available on our Site, including but not limited to images, text, logos, recipes, documents, downloadable files, and anything that contributes to the composition of our Site, is the property of Sage Mountain Maple Groves LLC and the Site’s creators. This includes trademarks, copyrights, and other intellectual property.
  • You may not use our intellectual property without our express written permission.

8. User Accounts

  • When you create an account on our Site, you agree to the following:
    • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account.
    • All personal information you provide to us through your account is up-to-date, accurate, and truthful, and that you will update your personal information if it changes.
  • We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Links to Other Websites

  • Our Site may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

10. Limitation of Liability

  • To the maximum extent permitted by applicable law, Sage Mountain Maple Groves LLC and our directors, officers, employees, agents, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (includ3ing negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

11. Indemnification

  • You agree to indemnify, defend, and hold harmless Sage Mountain Maple Groves LLC, its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

12. Governing Law

  • These Terms shall be governed and construed in accordance with the laws of the State of Vermont, without regard to its conflict of law provisions. Any disputes arising under these Terms will be resolved in the courts of Vermont.

13. Severability

  • If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14. Changes to These Terms

  • We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
  • By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Site.

15. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: hello@sagemountainmaple.com
  • By mail: Sage Mountain Maple Groves LLC, PO Box 449, Island Pond, VT 05846-0449
  • By phone: 802-751-7013
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